Overview

If you cannot attend a class that you have registered for, you are eligible for a refund if you have either given us 5 days notice or have an emergency situation or illness. We will first work with you on whether an alternate date is more appropriate given your situation, but if no accommodation can be made, we will refund your tuition.

People who do not show up to the class as scheduled without any notification are not entitled to a refund,

Refunds

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cranes101.com.

Need help?

Contact us at hello@cranes101.com for questions related to refunds.